Super Star C3 cannot find WIS shortcut

After activate Super Star C3 EPC software, one of the C3 multiplexer users can not find WIS short cut on the program screen.

Here is the screen shot of his operation menu:
Super  Star C3 cannot find WIS shortcut 

But he checked and referred to the video instruction, the correct operation is shown as the screen shot of correction below:
Super  Star C3 cannot find WIS shortcut 
NOTE: WIS/ASRA shortcut marked red circle above was missing


The EPC has been activated already. Please check the WIS shortcut on your computer desktop and open it.

If you cannot find WIS on the desktop or the desktop WIS shortcut can not open, find out the WIS shortcut from software folder or file.  

Here is the Super Star C3 activation video instruction: