Star Xentry Internal Error (3.17)-3.175 (Solved)

Here is a customer solution to Star diagnosis SD Connect C4 Xentry Internal Error (3.17)-3.175.

Error message:

Internal Error (3.17)-3.175

Please contact the Star Diagnosis Call Center


Error Analysis from customer:
this error only appears when your lic_key_2.dat file is marked read only.. but if you have to have your laptop connected to the internet (like I require for work) then when not set read only, Xentry deletes the contents of this file requiring you to reenter your key every time you run Xentry.

Solution #1.

make sure the C:\Documents and Settings\All Users\Application Data\LicDir\lic_key_2.dat file is NOT set to read only, and completely disconnect from the internet.

Solution #2 (for those of us that require internet connections for work)..

copy C:\Documents and Settings\All Users\Application Data\LicDir\lic_key_2.dat to the desktop.. rename it to lic_key_2.x4711.. copy it back into the directory. make the lic_key_2.dat file NOT read only.. make the lic_key_2.x4711 file READ ONLY... This seems to keep the nasty error from returning, but still gives the long time for Xentry to close error.

Hope this helps.