How to solve Super Star C3 Errors

Come across "Error 23, though reading from H:\1.To start with Put in.exe" when install Super Star C3 software, first install on Windows XP laptop, then change another laptop running windows 7, but the problem stays the same. (picture below shows:)
Super  Star C3 Errors 

Here are two possible reasons for the 23 error codes:
1. Most likely caused by your procedure.
2. Computer software is damaged. If the Xentry was broken, send the device to use to reinstall the software. If other software damaged, you should download a substitute here:

An error message "No StarKey available" pops out when entry the Super Star C3 Xentry,  
Super  Star C3 Errors 
Please send us your HW ID (Hardware ID) to activate the Xentry software.

When the hard disk version of super star c3 get the following error "The operation on file "F:\ Super STAR Net 07-2012\ Super STAR Net Main\ Super STAR Net.vmdk" failed."

The software is broken. Send the device to us to reinstall the software.