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Q5: I got the item finally but found it defetive, then how can I handle?

Q5:
I got the item finally but found it defetive, then How can I handle?

A5:
Dear Sir/Madam,

We are terribly sorry for your issue. Actually we had 100% test before sending and we think it may be damaged on the way or handled by wrong way, then we advise you try again following the user's guide booklet. After your confirmation, please contact us ASAP.If it is actually our fault, we will take the responsibility.

Thanks for your time and patience.