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Q3: To whom it is concerned,I still did not get it within 14 days,then how can you help me?

Q3:
To whom it is concerned, I still did not get it within 14 days, then how can you help me?

A3:
Dear Sir/Madam,

Thanks for your email.

We are sure that your item was sent by airmail and the delivery itme is usually within 14 days but sometimes it may take little more time by some unexpected conditions such as bad weather or festivals.So please kindly extend several days to track and then contact us for some news.

Thanks for your understanding and wait for your reply soon.